The Smarter Working Group:
Exceeding Client Expectations and Outpacing Competitors
- Challenges and opportunities facing client service professionals in the "new normal"
- An assessment of which organizations are likely to excel, and how
- The bad first impression most client service professionals make, and how you can avoid it
- Candid (and surprising) responses to our survey of professionals at leading banks, law firms and consultancies
- A checklist for organizations considering a digital working group list